Ingram Micro

Associate II, Sales Support

Taguig City, Philippines Full time

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description: 

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Job Description:

As an Associate II in Sales Support, you will play a key role in ensuring smooth order processing and supporting the sales team. Your responsibilities include:

Order Entry & Management

  • Process customer orders efficiently and accurately.

  • Verify product availability, pricing, and delivery timelines.

  • Review and validate order details to ensure compliance with company policies.

Sales Support

  • Provide administrative support to inside and outside sales representatives.

  • Coordinate with sales management and customer service to handle order changes and escalations.

  • Prepare product and license quotes for pre-sales customers.

Account Monitoring

  • Track overall account activity for assigned customer groups.

  • Generate reports on market conditions, sales performance, and team metrics.

Collaboration & Communication

  • Work cross-functionally with internal teams (e.g., credit, logistics, supply chain).

  • Communicate order status and updates to stakeholders.

  • Handle routine issues and escalate complex ones when needed.

Qualifications:

  • College graduate or High School Diploma but should have at least 3 years functional experience; Fresh graduates are acceptable.

  • With at least 1 year BPO experience doing Sales Support for Order Entry & Management or Back Office/Data Entry role

  • Background in supply chain or IT distribution is an advantage

  • Average to Good communication skills

  • Knowledgeable with MS Excel functions

  • Willing to work on night shift and 10 days RTO/monthly