Role Summary:
The Associate Director, Patient Services Access Strategy and Operations will play a key role in supporting the development and execution of a best-in-class patient support access programs for the currently marketed Alexion products as well as future launches. This individual will provide strategic input into the strategy and Execution of Alexion Access Foundation’s (AAF) program and the Patient Access programs run by US Patient Services free product programs. The individual would collaborate with the AAF Board members, and the Patient Services case management leadership team related to AAF administration, as well as multiple cross-functional stakeholders within Patient Services, Legal, Compliance, Market Access, Customer Operations and Commercial Leadership. This role will be responsible for the development of program communication, helping to shape a high-quality support experience for providers and patients.
The ideal candidate cares about making a difference in patients' experience and has a background in patient access services, with hands-on experience in managing operational workflows, supporting program development, and working closely with vendors and internal teams to drive successful outcomes.
Key Responsibilities:
- Strategic Program Leadership for AAF in liaising with the AAF Board and case management team
- Co-lead the design, development, and execution of innovative patient access strategies to support patient access and the successful commercial launch and lifecycle management of therapies
- Define long-term program vision, ensuring services are scalable, sustainable, and differentiated in a competitive market
- Operational Oversight: Provide strategic oversight of core patient access programs, including free drug programs, and patient assistance programs
- Vendor Partnership & Governance: Build and lead high-impact relationships with external vendor partners, holding them accountable for excellence in service delivery, compliance, and innovation
- Establish governance frameworks, performance scorecards, and continuous quality improvement initiatives
- Performance Monitoring & Insights: Establish KPIs and dashboards that provide actionable insights into patient engagement, program utilization, and service quality
- Present strategic analyses and recommendations to senior leadership, shaping key business decisions
- Patient-Centric Mindset: Act as an advocate for the patient, helping ensure services are designed and delivered with empathy and effectiveness
- Process Improvement: Co-lead the identification and implementation of process enhancements that streamline operations, strengthen compliance, and elevate the patient and provider experience.
- Partner cross-functionally to ensure improvements are scalable and aligned with long-term business strategy
- Cross-Functional & Enterprise Collaboration: Serve as the enterprise subject-matter expert for patient services, aligning programs with Access, Marketing, Compliance, Legal, IT, and Analytics
- Influence brand and market access strategies by integrating patient insights and access data into decision-making
- Compliance & Quality Assurance: Ensure that all aspects of patient services programs meet regulatory and legal requirements, including HIPAA and company policies
- Financial Stewardship: Co-lead patient services budget planning, forecasting, and ongoing management, including vendor contracts and pass-through costs
- Leadership: Lead case escalations with a patient-first mindset, modeling Alexion’s values
- Operate in a Manner Consistent with Alexion’s Values: Uphold Alexion’s Key Principles by driving collaboration, embracing possibilities, following the data, and leading by doing, ensuring all initiatives aligning with the Company's ethics and patient-first principles
Required Qualifications:
- Bachelor’s degree in Life Sciences or relevant field
- 10+ years of experience in patient support services/access programs, or related field, with Rare Disease experience preferred
- Demonstrated success leading patient access programs (free drug programs, patient assistance programs), from launch through maturity
- Proven ability to drive vendor relationships and build strategic partnerships
- Solid understanding of reimbursement processes and patient access challenges in the U.S. healthcare system
- Creative problem-solving mindset to mitigate customer escalations
- Strong project management skills and the ability to manage multiple priorities in a fast-paced environment
- Executive presence and exceptional communication skills; ability to represent Patient Services to senior leadership, external partners, and field teams
- Experience with tech-enabled access solutions, such as digital platforms, portals and patient support web sites as well as SMS enabled patient engagement programs and telephony solutions
- Strong knowledge of relevant healthcare compliance and regulatory standards
- Brand marketing, field sales or other customer-facing experience preferred
- Ability to thrive in a fast-paced, dynamic environment
- Ability to travel up to 25%, including corporate headquarters, vendor sites, and field team meetings
Date Posted
03-Nov-2025
Closing Date
30-Nov-2025
Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.