The Red Hat Consulting team is looking for an Associate Consultant to join our Customer Success team to assist in delivering solutions that solve our clients business challenges, through hands-on technical implementation and enablement of recommended practices. In this position, you will play a key role as a passionate promoter of the adoption of Red Hat's solutions for our customers by using your technical expertise, and interpersonal skills. You’ll need to have a balance of solid technical experience, awareness of open source, baseline understanding of business processes, and the ability to solve issues at the enterprise level.
We’re not just looking for candidates who meet all the requirements, we’re looking for people who are excited about working with us and growing their career at Red Hat. We want to be transparent about what would make you most successful in the role but if you are excited by reading the job description and feel like you are right for the role, we encourage you to apply.
What you will do:
Assist in supporting customers in building enterprise technology infrastructures that are scalable, optimally managed, and adaptable to technological improvements using Red Hat technological solutions
Continuously learn, grow, and adapt to new skills and technologies
Travel frequently (30-40 weeks per year) to work alongside leading financial services, retail, telecommunications, and institutional customers.
What you will bring:
Comfortable with contributing to a technical project including continuous collaboration to derive solutions
Ability to be well-organized in a fast-paced, ever-changing environment
Ability to interact directly with customers across roles and organizations and clearly communicate technical and non-technical concepts
Learn quickly, grow, and adapt to new skills
Technical Skills:
After joining Red Hat, you will go through an intensive customized training program on Red Hat technologies and Customer Success solutions. Here's how your skill set will evolve and what you'll learn during your first year in the role:
At 2 months, be prepared to join a project team by acquiring the following:
A baseline understanding of how to build technical solutions, integrated with existing enterprise systems, with technical guidance
Learn technologies and consulting skills to enhance your abilities through enablements designed and taught by Red Hat experts and Red Hat certification
Gain exposure and collaboration within Red Hat Customer Success & the larger organization through everyday networking and community events
Within 6 months, be ready to deliver a project by attaining the following:
Collaborate on successful delivery of customer projects as a technical contributor on a team of consultants through knowledge on Red Hat’s technologies
Knowledge of how a customer use case can be developed into a project plan and how those requirements align with Red Hat’s technologies
Continue expanding your knowledge and network, both internal and external, through enablement, communities, customers, and meetups
Within 12 months, begin to demonstrate technical leadership by accomplishing the following:
Successfully implementing enterprise solutions in customer environments as part of delivery team.
Contributing lessons learned, best practices, and how-tos to our internal and external communities of practice.
Applying new technologies, frameworks, or methodologies to container platforms.
Pay Transparency
Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience.
About Red Hat
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
Benefits
● Comprehensive medical, dental, and vision coverage
● Flexible Spending Account - healthcare and dependent care
● Health Savings Account - high deductible medical plan
● Retirement 401(k) with employer match
● Paid time off and holidays
● Paid parental leave plans for all new parents
● Leave benefits including disability, paid family medical leave, and paid military leave
● Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!
Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.
Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.