Assistant Store Manager (Philadelphia)

Overview

We're looking for a welcoming and kindhearted sleep-enthusiast to join the team in our Philadelphia store! This is an exciting time to join the Brooklinen retail family: you'll help shape the retail experience for our customers today, and your insight and feedback might help shape our future stores as well. You’ll love this role if you’re as obsessed as we are with making people’s homes a happy, comfortable place - and providing amazing customer experiences along the way.

What you’ll do:

• Be a true business owner, bringing ideas to the table that will translate ecommerce initiatives flawlessly, drive sales, and provide above and beyond store experiences; keep tabs on inventory levels, sales trends, and promotion performance
• Train and coach the team on our products, textile and interior design knowledge, and our customer experience philosophy; motivate and develop our team and handle any challenges that come your way
• Implement and maintain store processes (scheduling, opening, closing, inventory, customer communications, etc.) that will scale well beyond our first store - always look for ways to work smarter, not harder
• Help guide the visual presentation of the store, ensuring that we're presenting and styling our product in a way that is inspiring and brand-aligned; oversee visual changes as we launch new products and brand stories
• Participate in the development and flawless execution of in-store events and activations
• Act as liaison between our customers, store employees and Brooklinen HQ, sharing customer feedback and new ideas for our brand

Compensation & Benefits

At Brooklinen, our goal is to offer a competitive total compensation package which we determine based on specific market data taking into account our company size, stage, industry, and location. The base salary range for this role is between $50k - $55k.

In addition, you will have the opportunity to participate in a quarterly bonus program with a target % based on your role. 

Beyond base compensation and bonus, we contribute significantly to offset the cost of health benefits, provide a financial stipend through Carrot Fertility to help with the costs associated with the fertility journey, offer a 401K with a 4% Safe Harbor Match, have commuter benefits, and provide a quarterly product allowance. 

We also have 14 weeks of 100% paid parental leave for all new parents, and a one-month paid sabbatical at your 5th anniversary.

We're looking for someone with:

• 3+ years of management experience in retail store environments (including recruiting, training, coaching)
• Prior experience working in (or managing) the front and back of house - strong mix of customer-facing and operational capabilities
• Someone who is friendly, positive, and truly passionate about the Brooklinen brand and story
• Knowledge and/or passion for interior design and helping customers style their homes
• Ability to work a flexible schedule, including evenings, holidays and weekend shifts

Why join us?

At our core, we’re a team that values authenticity, passion, and genuine connection. We’ve cultivated a culture where friendly, welcoming, and driven people thrive together—fueling an environment that’s collaborative and refreshingly low-ego. We’re strong believers that the people you work with can make or break a job, so we go to great lengths to protect this amazing culture.

But don’t just take our word for it! Our commitment to our team has earned us recognition from LinkedIn Top Startups, Inc.’s Best Workplaces, and Forbes Best Startup Employers in America in recent years. We’re just getting started, and we’d love for you to be a part of this next chapter.

Everyone is welcome at Brooklinen. We’re passionate about building a team that reflects the diversity of our community and creating an environment where our differences are celebrated. 

About Brooklinen

Brooklinen, one of the largest soft good DTC brands in the US, was founded in 2014 with one goal in mind: To create happiness at home with products that are made to be lived in.

While you may have heard of us as “The Internet’s Favorite Sheets,” ten years later, we’re so much more than that. We design with the modern bedroom in mind – a place full of life, where people can authentically show up as themselves - all with products made for comfort and ease. And to make good on the promise of value, Brooklinen creates all of our products with the best quality, at the best price. Our premium soft goods are available online and throughout the country at our eight retail locations.
 
Our products are that good. But don’t take it from us alone: Our assortment of sheets, towels, and more have received over 100,000 5-star reviews and been awarded many times over by industry tastemakers like Architectural Digest, Good Housekeeping, The New York Times’ Wirecutter, and many more. 

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