Essential Functions:
• Partner with the visual team to ensure that sales associate standards training takes place on a regular basis, and that new-hires participate in this training once they come on the sales floor.
• Proactively plan for new receipts and anticipate the need to adjust product flow accordingly.
• Lead the Merchandising Team to present merchandise consistent with visual and merchandising standards
• Ensure the timely floor setup, including signage, for promotional events and seasonal business activity
• Ensure direction of playbook and seasonal merchandise meetings
• Manage the maintenance of the floor and stock areas consistent with store standards and use discretion to tailor standards to store needs.
• Lead team to drive the Customer Experience both in store and Omni
• Partner with the Sales Team Manager (STM) and visual associates to support the overall management of merchandise presentation of the store
• Recruit, interview, and select and retain quality associates and ensure all positions are filled in a timely manner.
• Maintain high store associate engagement. Provide efficient, timely communication of policies and other information.
• Responsible for addressing all concerns or problems that develop within your team.
• Ensure all associates receive and complete all necessary paperwork.
• Train support direct reports in correct processes and procedures.
• Provide effective coaching, to direct reports.
• Conduct timely performance management process and communicate development needs with subordinates.
• Set goals and identify areas for improvement for direct reports.
• Utilize the corrective action process to consistently document and coach poor performers you identify.
• Communicate with direct reports on possible career paths and advancement opportunities.
• Develop and promote a diverse team.
• Responsible for driving business results and customer experience through strong leadership of team.
• Open and close the store, including weekends
• Approve select point of sale transactions such as returns and voids.
• Resolve escalated customer service issues as needed.
• Understand and be able to use and train direct reports on all building operating systems.
• Manage and lead entire store when store manager is not available.
• Identify store and team needs and drive solutions to enhance store profitability.
Minimum Education & Experience:
• Four-year college degree or equivalent combination of education and experience.
• Experience in retail management.
• Significant leadership experience
Knowledge / Skills Requirements:
• Proficient in computer business-related computer equipment and software (Microsoft Word, Excel, etc).
• Excellent leadership, supervisory, analytical and reasoning skills.
Physical Requirements:
• Ability to use computer keyboard, standard telephone and other related business equipment.
• Must be able to lift up to 72 lbs at floor level and/or team lift when necessary.
• Ability to push / pull receiving equipment weighing up to 500 lbs such as rolling flats, z-racks and pallet jacks.
• Ability to stand for long periods of time.
• Ability to twist, bend and stoop to retrieve items from floor, shelves, racks, and hooks and place items on floor, shelves, racks and hooks
• Ability to work at a safe and steady pace.
Reporting Relationships:
Supervisor: Store Manager
Supervises: Merchandising Team and Operations Team
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