Assistant Manager, Collections

 

Who We Are: 

Motive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. The Motive Automated Operations Platform combines IoT hardware with AI-powered applications to automate vehicle and equipment tracking, driver safety, compliance, maintenance, spend management, and more. Motive serves more than 120,000 businesses, across a wide range of industries including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, and delivery.

 Motive is proud to be a Forbes Cloud 100 company and a 2020 Career-Launching Company by Wealthfront.

About the Role: 

The Assistant Manager, Collections at L5 is responsible for independently managing projects of diverse scope within the collections domain, driving improvements, and stewarding departmental objectives. They act as subject matter experts, influence team OKRs, collaborate cross-functionally, and serve as trusted partners in problem-solving and team development.

What You’ll Do: 

• Plan and execute independent projects that influence team OKRs and support the achievement of departmental objectives.
  
  
• Demonstrate conceptual and practical expertise in collections, developing analytic skills to guide decision-making and planning.
  
  
• Evaluate and balance complex user and stakeholder priorities, driving solutions with a nuanced understanding of end-user impact.
  
  
• Develop strong working relationships with adjacent teams, building consensus and proactively contributing to departmental decision-making.
  
  
• Effectively synthesize team issues, resolve root causes, and drive solutions within teams and with adjacent partners.
  
  
• Advise managers on performance and development strategies, interpret functional objectives, build personnel strategies for the department and guide team leads to implement such strategies.
  
  
• Set departmental OKRs based on functional objectives, determine resource requirements, and set guidance for execution.
  
  
• Ensuring organizational goals are met, achieve Collections goals, implement strategic settlements and risk management. 

 

• Analyze delinquency patterns across portfolios and proactively refine collection strategies such as cadence schedules, escalation protocols, and collections techniques for aged accounts.
  
  
• Analyze open invoice aging, perform scrutiny to define collection opportunities,  and work with the team to achieve successful collections.

 

• Serve as a mentor, providing coaching and supporting career development initiatives for team members.
  
  
• Establish and maintain policies, procedures, and SOPs in accordance with internal controls, PCI-DSS/data security, and regional compliance standards.
  
  
• Partner with IT/Systems teams on product testing, upgrades, and troubleshooting to enable scale and operational continuity.

 

• Support automation and process innovation, helping pilot new tools for workflow efficiency.
  
  
• Proactively participate for ad-hoc assignments and take initiative to support additional projects or tasks beyond core responsibilities, ensuring flexibility and responsiveness to evolving team and business needs.
• Cash application accuracy and reconciliation: Apply payments in Zuora (checks/ACH) to the correct invoices the same day and reconcile batches; promptly resolve unapplied or misapplied cash exceptions.
   
• System-of-record hygiene: For every payment, exception, or return, create/update the correct Salesforce/Zuora records and cases with invoice linkage, root cause, and resolution notes to preserve a complete audit trail.
   
• Return handling (ACH/chargebacks): Recognize and code returns correctly (e.g., ACH return, chargeback), open the appropriate case, and initiate recovery or payment‑method updates with the customer in a timely and professional manner.
   
• Cross‑functional resolution of blockers: Partner with Billing Ops, Sales/AM/CSM, and Finance for discrepancies, disputes, credits/debits, or payment‑plan adjustments impacting application or return resolution.
   
• Portfolio and KPI impact awareness: Ensure accurate application so aging reflects reality; keep balances in Current/1‑30 and avoid polluting outer buckets in line with Terms incentive expectations.
  
  
• Process and SOP adherence: Follow established collections SOPs for documentation, escalation, and compliance in all payment/return scenarios.

 

What We’re Looking For: 

• Bachelor’s or Master’s degree in Finance, Accounting, Business Administration, or related field.
  
  
• 4+ years of progressive experience in billing, collections, or accounts receivable
  
  
• Deep knowledge and experience in collections processes and best practices.
  
  
• Proven analytical and problem-solving skills, with the ability to resolve complex issues.
  
  
• Strong communication and collaboration abilities, building consensus across departments.
  
  
• Ability to balance competing stakeholder needs and prioritize effectively.
• Demonstrated experience managing projects or initiatives with measurable impact on departmental goals.
  
  
• Prior supervisory or mentoring experience preferred.

 

This role expects independent ownership, strategic thinking, and the ability to drive key initiatives, supporting both the success of the collections function and overall departmental performance.