About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Come and experience the Colorado lifestyle in the heart of the Rockies. Access to world class year-round outdoor lifestyle activities right in your backyard with a quick drive to Denver to stay current with live music, sports and cultural events. Eagle airport is in close proximity with flights to major cities to explore new locations through discounted hotel benefits. Join a team of inclusive, caring, and exceptional colleagues that are happy to invest in your development through best-in-class trainings to reach your potential. A place where you can give back to the community by taking part in our multiple initiatives with local neighborhood organizations that support regional and global causes. Gain exposure through opportunities to task force during low season with a broad network of Four Seasons colleagues to expand your knowledge and resources. We strive to provide a workplace where you can elevate your craft, advance your career, have an active lifestyle, and feel engaged with your team members and the community.Assistant Director of Security
About the role:
The Assistant Director of Security assists the Director of Security in the management of a team responsible for the security and safety measures throughout the Resort. They will assist in the strategic oversight of every aspect of the Resort’s physical security and safety for Guests, Residents, Employees. The ideal candidate must have the knowledge and experience to step in as Director due to the seasonal job scope of the offsite Ski Chalet or when the Director of Security is out of the office.
What you will do:
Assist the Director of Security in overseeing the daily operations of the security department, to ensure the protection of guests, patrons and associates; their property, hotel property, building and grounds.
Hire, lead, train, and manage the security team, ensuring effective performance and adherence to hotel security policies and procedures.
Recent experience with payroll, scheduling, and office administrative duties.
Honor the guest, employee, and hotel confidentiality policy. Act as a liaison with all law enforcement agencies, city and federal agencies, and hotel associations.
Enforce hotel rules, regulations and policies as well as our department’s’ rules, policies and standards.
Assist in highly sensitive and confidential investigations into employee and guest conduct including gathering evidence and interviewing employees
Co-Chair the hotels Lead with care committee, lead monthly lead with care committee meetings, and lead departmental and property inspections to increase employee safety and reduce workers compensation injury frequency.
Lead the workers compensation program ensuring employee injuries are reported and managed throughout the duration of the injury. Maintaining constant communication with the people and culture team and insurance adjusters throughout the duration of all workers compensation claims
Patrol building; noting and correcting safety, security, and fire hazards. Monitor and assess the security of hotel access points, parking areas, and public spaces.
Manage the surveillance systems and review footage to investigate and report incidents.
Respond professionally to any and every hotel emergency safety situation such as fire alarms, medical incidents, or security breaches, ensuring quick resolution and safety.
Document guest and employee incidents by writing comprehensive incident reports, conducting thorough investigations, and communicating with the Director of Security and other senior leadership.
Assist with follow-up on investigations. Liaison to other departments and People & Culture.
Assist is promoting safety awareness and enforcement throughout the Hotel to reduce accidents and loss by implementing preventive safety and security programs, providing training as required.
Collaborate with other hotel departments to ensure seamless operations, especially during large events or high-risk situations.
Develop the emergency response team, evacuation plans, and response plans with the property crisis team.
Provide First Aid and CPR. Maintain certification for CPR and First Aid given by the hotel.
Contain and transport items potentially contaminated in accordance with Blood Borne Pathogen protocols and training.
Provide basic security services, key control, guest and function room lock problems/reprogramming, guestroom safe malfunctions, and lock out.
Project an image of friendliness, professionalism, and willingness to provide personalized services to all building occupants, workers, and neighbors, whether over the phone or in person.
What you bring:
5+ years of employment in a related management position with Four Seasons or other hotel/resort; certifications required. Knowledge of OSHA, Local, State (CO) and Federal laws
Bachelor's degree in security management, Criminal Justice, or a related field preferred
Proven track record of leading security teams in high volume guest centric environments.
In-depth knowledge of security protocols, emergency response procedures, and regulatory compliance.
Familiarity with security systems, surveillance tools, and incident reporting software.
Ability to work under pressure and make quick, effective decisions in crisis situations.
Requires proficiency with Microsoft applications.
Strong leadership, organizational, and communication skills.
Strong interpersonal and relationship-building skills to work with cross-functional teams.
Strong problem-solving skills, ability to handle difficult situations and guests.
Fluency in English is required for this location, and this job requires applicants to have current work authorization in the in the United States. Ability to speak Spanish a plus.
Must be able to stand/walk for up to eight hours per shift and lift up to 50lbs.
What we offer:
Salary: $90 - $95k annually
Eligible for Performance Base Annual Incentive Plan (10% Target)
Winter Season Lifestyle Benefit
Merchant Pass Available
401k participation with company matching program
Competitive Benefits: Medical, Dental and Life Insurance
Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide.
Employee Cafeteria available for meals
Complimentary dry cleaning of uniforms
Be yourself and become a member of a work family that cares about you and invests in your development.
Elevate your craft here and abroad!
Employee engagement at all levels; where your thoughts and ideas are not only heard but actioned.
Schedule & Hours:
This is a full-time position.
A successful candidate will have a flexible schedule with the ability to work morning, afternoon and evening shifts, weekends and holidays.
Learn more about what it is like to work at Four Seasons Resort and Residences Vail, visit us: