AppOps PeopleApps Lead-Oracle HCM1
- Must have 7+ year experience, at least one implementation and deep knowledge in Oracle HCM Applications technology, with at least 2 years in an AppOps or Peopleapps application lead role.
- Strong knowledge of Oracle HCM Cloud modules and functionality.
- Lead and oversee the full lifecycle of Oracle HCM applications, from planning and execution to monitoring, closure and post-go-live support. Proven experience in managing Business-as-Usual (BAU) operations is essential.
- Lead the application operations (AppOps) for Oracle HCM Cloud, covering modules such as Core HR, Payroll, Talent Management, Recruiting, Time & absence and Compensation.
- Manage the HCM production environment, including incident response, issue resolution, root cause analysis, and service improvement plans.
- Understanding of regular system maintenance tasks, including Oracle patches, upgrade, regression testing, and release management.
- Good understanding with integrations (e.g., Oracle Integration Cloud, REST APIs)
- Lead a team of AppOps analysts and administrators, providing mentoring and support.
- Collaborate closely with HR, IT, Payroll, and other business stakeholders to understand requirements and deliver solutions.
- Partner with the HCM Functional and Technical teams to ensure end-to-end system reliability and performance.
- Ensure compliance with internal IT controls and audit requirements.
- Maintain documentation of operational procedures, system configurations, support issues, and resolution paths.
- Identify opportunities for automation, system optimization, and user experience enhancements.
- Support the implementation of new features and modules within Oracle HCM.
- Working knowledge of ITSM tools (e.g., ServiceNow, Jira) and incident/change management processes.
- Proven ability to troubleshoot complex system issues and coordinate across teams for resolution.
- Should be familiar with Agile/Scrum methodologies
- Experience working in a global or matrixed organization
- Should be able to manage client calls and maintain regular cadence with the customer, including weekly service reviews and quarterly business reviews (QBRs)
- PMP, PgMP, or Oracle certifications are considered an added advantage