Job Description

To liaise between business and IT in terms of existing systems, and is the second level of support for problem resolution

Are you passionate about delivering exceptional application support and driving process improvements?
We’re looking for an Applications Support Officer to join our team and ensure seamless system performance, cost efficiency, and outstanding customer service.

What You’ll Do:

• Provide first-time resolution for customer queries and take ownership until closure.
• Ensure technical accuracy in product knowledge and advice.
• Identify and escalate risks and cost drivers; propose process improvements.
• Support technology adoption and optimise processes for better service delivery.
• Comply with governance and compliance standards and report on operational performance.
• Collaborate across teams to meet SLAs and enhance customer satisfaction.

What We’re Looking For:

• Education: Diploma in IT or related field.
• Experience: 3–4 years in application support.
• Knowledge:
  • ITIL (certification advantageous).
  • Miles or similar Fleet Management Leasing (FML) systems.

Why join FNB? ​​

• Unlock your potential: Launch a dynamic career journey. We support your professional development with industry-leading training programs and a culture that cheers on your achievements.

• Your wellness matters: Enjoy tailored benefits, from competitive financial solutions like special interest rates and reduced banking fees, to personalised health and wellness programs designed to support you in every aspect of life.​

• We all belong: Experience a workplace where every voice is valued and every individual’s contribution is celebrated, reinforcing our belief that diversity fuels innovation.​

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

13/11/25