Application Engineer - Aftermarket

Who We Are:

Thank you for your interest in Mueller Water Products, Inc.  

For more than 165 years, Mueller Water Products, Inc. has been building the future of water infrastructure. From lifesaving fire protection to data intelligence, we are committed to developing products and solutions that help cities and utilities deliver clean, safe drinking water to hundreds of millions of people across North America.   

Our purpose is to connect communities to water, life’s most essential resource, with exceptional, people solutions and products. Behind that purpose is a dedicated team, united by our shared values of respect, integrity, trust, inclusion and safety. With a vision to be the leader in water infrastructure solutions—solving challenges, enriching lives and safeguarding the future—we are making a positive impact that will last for generations.   

By joining Mueller, you become part of a dynamic team dedicated to excellence and innovation, working collaboratively to achieve meaningful results. We champion our people because when they succeed, our communities thrive. We invite you to learn more about career opportunities with us and consider submitting your application.  

Application Engineer - Aftermarket

APPLICATION ENGINEER - AFTERMARKET

As the Application Engineer you will become an integral part of the Sales support team by researching historical sales and prepare quotations for replacement valves and parts to service existing valves.  Day to day activities include tracking projects from internet-based software, downloading plans and specs, performing the “take-off” to determine product scope and requirements, interpreting plans and specs to determine bill of materials. You will work with manufacturers’ representatives or directly with contractors or engineers for recommendations, modifications, or improvements to specifications. You will develop the desired bid price after analysis of plans and specs, availability, costs, and acceptability. Additional responsibilities include formulating an accurate proposal of the company’s offering, sending proposals to appropriate parties involved and follow up after the bid for feedback. You will review new purchase orders/contracts, provide details for order entry and be responsible for working with project management to fulfill contractual requirements including timely drawing submittal requirements and technical support. This position reports to the Inside Sales Manager - Application Engineering.  

Duties will include, but not be limited to the following: 

• Prepare accurate and complete product quotations & proposals.
• Read product specifications. Check to ensure that proposals are accurate, complete, and definitive.
• Ensure that the proposals are provided to the proper parties on a timely and accurate basis to satisfy bid deadlines.
• Meet the intent of the customer's specifications by applying the Company's products to their best advantage, while at the same time protecting the Company's interest.
• Provide support needed to resolve customer complaints and issues including all paperwork and follow up until process is complete.
• Support and act as liaison between outside sales representatives/customers and various manufacturing locations. Work closely with Planners and Manufacturing Department Heads to provide current information on expedite requests and lead times.
• Engage in opportunistic and add-on sales activities, including developing custom designs of the aforementioned equipment to coincide with regional market needs.
• Carry out additional job responsibilities and duties as required.

Required Skills:

Skills include strong organization skills, time management, can quickly learn and apply knowledge, customer focused, timely decision making, self-motivated, team player and ability to multitask.

• Bachelor’s Degree, preferably in engineering, technology, business, or sales-related discipline.
• Must have a strong technical background, including reading drawings, equipment specifications, and bill of materials.
• Proven ability to initiate and maintain strong working relationships with internal and external customers. 
• Excellent interpersonal and communication skills as well as the ability to handle multiple tasks and priorities. 
• Proficient with Microsoft Office and Adobe.
• Must have good technical aptitude & be able to read and interpret drawings.
• Must have good time management.
• Attention to detail, good organizational skills, and accuracy is a must have; ability to analyze information, good problem-solving skills, and ability to work effectively in a team environment.

Desired Qualifications:

• Two or more years inside sales or customer service experience
• Intermediate computer experience with ability to quickly learn and navigate new computer programs.
• Experience in mainframe programs that include inventory control - such as AS400/JD Edwards (JDE, E1).
• Experience with phone-based customer service support systems.

Primary work hours will be Monday through Friday.  Work hours will vary based on customer requirements.  This position is salaried exempt and does not qualify for overtime pay. 

To learn more about our Company go to http://www.muellercompany.com/.  Individuals interested in this position should apply through the Mueller Water Products’ Career Portal. (Mueller Water Products Career Portal)  Resumes mailed, faxed, or dropped off will not be reviewed. Mueller will contact desired applicants to proceed in the hiring process.  No recruiter contacts please. 

Mueller offers an excellent salary and benefits package.  Current benefit offerings include:  medical and dental insurance, 401K plan with company match, Employee Stock Purchase Plan program, short-term disability benefits, vacation, tuition reimbursement program, company-provided life insurance, long-term disability and supplement insurance at group rates, and much more. 

Mueller is an Equal Opportunity Employer. 

Mueller Water Products, Inc., as well as its subsidiaries, are equal employment employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and/or expression), age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law. In keeping with its obligations under applicable federal, state, and local law, Mueller will make reasonable accommodations for qualified individuals with disabilities. To request a reasonable accommodation at any time during the application or interview process, please contact a member of the Human Resources Department. 

This employer participates in E-Verify. E-Verify is a web-based system that allows employers to confirm the eligibility of their employees to work in the United States. The system compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records. This notice applies to all applicants and employees, including those hired to work remotely.