As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
Overview
Ciena’s Supply Chain Data Services team drives insights and enables informed business decisions through analytics and innovation.
As a Supply Chain Data Services Analyst, you will develop and enhance operational, predictive, and visionary analytics tools that empower the Supply Chain organization to make smarter, data-driven decisions.
How You Will Contribute
Reporting to the Manager, Supply Chain Data Services Enablement, you will:
Support and continuously improve existing Business Intelligence (BI) solutions.
Analyze business requirements and design optimized data and BI solutions.
Develop new analytics tools to provide timely, actionable insights at the point of use.
Migrate and modernize legacy BI tools to next-generation BI environments.
Integrate AI-driven analytics capabilities into existing solutions.
Collaborate with cross-functional teams — Product Line Management, Supply Management, Order Management, IT, and CRM — to ensure alignment and consistency of insights.
Serve as a trusted expert on BI tools and data interpretation, supporting informed decisions across the Supply Chain.
The Must Haves
Education: Bachelor’s degree (Honours preferred) in an IT-related field.
Experience: Demonstrated experience in Business Intelligence or Data Analytics, ideally within a supply chain or operational context.
Technical Skills:
Alteryx – Data model design, workflow automation, analytics (certification an advantage).
Power BI – Visualization design, DAX, data modeling, and use of Power BI CoPilot (certification an advantage).
SQL – Proficiency in ANSI SQL programming.
Familiarity with Oracle EBS, Salesforce, or similar ERP systems.
Knowledge of Agile software development methodologies.
Analytical & Problem-Solving Skills: Ability to translate complex data into meaningful summaries and actionable insights.
Collaboration: Strong relationship-building and teamwork skills across functions and regions.
Communication: Clear, concise, and confident communicator.
Organization & Initiative: Self-driven, organized, and capable of managing multiple priorities independently.
Assets
Experience with Google Looker or other BI/reporting tools.
Knowledge of statistical analysis and data interpretation techniques.
Business data understanding in one or more Operations domains — Order Management, Supply Management, Product Line Management, Inventory Management, or Services.
Advanced proficiency in MS Office, especially Excel and Outlook.
Demonstrated performance in:
Analytical thinking
Change management and adaptability
Customer focus and initiative
Decision-making and influencing
Organizing and prioritizing work effectively
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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.