CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.
Job Description
Are you ready to be part of a team that values safety, continuous improvement, quality, and employee well-being? CHEP is looking for a motivated Analyst, Order Management, to join our team in Orlando, FL.
Key Responsibilities May Include:
- Conduct comprehensive analyses of transportation patterns, inventory metrics, and logistics costs to uncover improvement opportunities that optimize efficiency and reduce operational costs.
- Develop, maintain, and refine Key Performance Indicators (KPIs) to monitor logistics operations, offering proactive alerts and insights to stakeholders through detailed reporting.
- Initiate and drive continuous improvement projects to streamline logistics processes, focusing on achieving cost reduction, operational efficiency, and superior service delivery.
- Partner with regional teams and external stakeholders to ensure effective implementation of logistics strategies and initiatives that align with business goals.
- Design and generate real-time dashboards and reports that track the progress of logistics initiatives, providing insights for performance improvements and strategic decision-making.
- Regularly engage with senior leadership, presenting data-driven insights and recommendations for long-term supply chain enhancements and business growth strategies.
- Maintain compliance with internal controls, company policies, and legal requirements, contributing to logistics planning, budgeting, and financial performance monitoring.
Position Purpose:
The Order Management Analyst (OMA) plays a critical role in ensuring accurate, timely, and balanced order fulfillment across CHEP’s customer network and service centers. This role is responsible for managing daily order flow using advanced analytics and automation tools, including the newly developed Order Management Dashboard and CHEP AIR platform.
By identifying defects, correcting imbalances, and proactively managing order funnelling, the OMA helps maintain high service levels and operational efficiency. The analyst collaborates closely with internal teams and leverages sensor data, automation technologies, and process insights to ensure orders are optimized and aligned with customer expectations.
Major Key Accountabilities
Manage daily order flow across customers and service centers using the Order Management Dashboard to ensure accuracy, balance, and timely fulfillment.
Identify and resolve order defects and funnel imbalances through proactive monitoring and data analysis.
Leverage CHEP AIR and other technologies to support automation, improve order accuracy, and reduce manual intervention.
Collaborate with internal teams to align order management with upstream planning and downstream execution.
Analyze customer and order data trends to identify opportunities for service improvement and operational efficiency.
Monitor and escalate critical order issues, ensuring timely resolution and minimal impact to customer service levels.
Track and report on KPIs related to order accuracy, automation effectiveness, and service center performance.
Support continuous improvement initiatives by identifying automation opportunities and contributing to process enhancements.
Stay informed on supply chain technologies and best practices to bring innovative ideas into the order management process.
Participate in cross-functional projects to integrate CHEP’s digital tools and services into broader customer and internal workflows.
Make independent decisions on day-to-day order management activities, including defect resolution, order balancing, and customer communication.
Utilize data from the Order Management Dashboard and CHEP AIR to stabilize customer order patterns and ensure demand/order accuracy (e.g., cancellations, emergency reductions, trailer dwell, set pool compliance).
Ensure customer portfolios provide the necessary data inputs to support proactive order management and automation workflows.
Lead resolution of customer-facing order issues, escalating critical incidents when necessary to maintain service continuity.
Qualifications
Essential
Bachelor’s degree in supply chain, Business Analytics, or a related field - or 2+ years of relevant experience in order management, logistics, or operations.
Proficiency in Excel and familiarity with Windows-based systems; experience with data visualization tools (e.g., Power BI) is a plus.
Strong analytical and data interpretation skills, with the ability to translate insights into actionable decisions.
Strategic thinking and problem-solving abilities, especially in fast-paced, data-driven environments.
Excellent communication and interpersonal skills, with the ability to collaborate across teams and engage with customers.
Ability to build and maintain strong relationships with internal stakeholders and external partners.
Experience in the following areas:
Desirable
SAP
Sales Force
BlueYonder
PowerBI
Excel
Experience:
1 year experience in Supply chain management, management, logistics, operations and or transportation
Skills and Knowledge:
Technical Skill Requirements: Good understanding of customer account management, warehouse and transportation procedures/operations, strong problem solving, organization, quality decision-making, communication, and time management skills.
Computer System/Skill Requirements: Strong Microsoft office skills required (PPT,
Excel, Access). Knowledge of SAP, TMS systems, Six Sigma/Lean methodologies, and Sales Force systems preferred.
Languages:
Essential
English
Desirable:
Spanish
Remote Type
Hybrid Remote
Skills to succeed in the role
Active Learning, Adaptability, Business Intelligence (BI) Reporting, Continuous Improvement, Cross-Functional Work, Curiosity, Customer Service, Data Analysis, Digital Literacy, Emotional Intelligence, Empathy, Initiative, Logistics Execution, Operational Efficiency, Problem Solving
We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com.