Analyst, Fraud Monitoring – Vilnius, Lithuania
Are you ready to play a key role in mitigating financial losses and enhancing fraud prevention in a global FinTech company? Do you enjoy analyzing data, improving processes, and driving automation? Join Western Union as QA Analyst, Fraud Monitoring.
Western Union powers your pursuit.
We’re a FinTech that’s using insights from customers and colleagues worldwide to improve financial services for families, small businesses, corporations, and non-profit organizations. We’re a team of over 8,000 employees serving 200 countries and territories. We believe that when money moves, better things happen.
Role Responsibilities
Perform multilayered Quality Assurance (QA) evaluations: New and Existing pattern's QA, Non-Fraudulent QA, Profile and Fraud investigations QA, Decision Validation QA, Calls QA.
Analyze QA trends: QA mistakes, identify process and/or documentation gaps, improvement areas for operational team.
Monitor, research and analyze card not present (CNP) transaction activity to identify developing fraud patterns and develop recommendations to address fraudulent activity.
Assess fraud impact and recommend risk decision rule changes to manage new fraud patterns while minimizing impact to good consumer transactions.
Work closely within the fraud monitoring team to share fraud patterns and mitigation tactics.
Work on improving internal processes, documentation, robotics and automations.
Training, coaching and mentoring new hires of the team.
Performing ad-hoc and regular data pulls and analysis.
Ensuring procedures, policies and guidelines are followed, reinforcing them where necessary.
Responsibilities might change depending on the business needs.
Role Requirements
Bachelor’s degree in a quantitative or related field (Computer Science, Statistics, Economics, Data Science, etc.).
1+ year of experience in data analysis, reporting, or fraud/risk analytics.
Strong SQL skills — able to write, troubleshoot, and optimize queries independently.
Experience with Snowflake or similar big-data platforms.
Advanced Microsoft Excel skills, including formulas, macros, and Power Query.
Analytical mindset with high attention to detail and accuracy — one small error can impact key data-driven decisions.
Strong problem-solving and decision-making skills with the ability to interpret large datasets.
Effective communication skills – both verbal and written – with the ability to present analytical findings clearly to diverse audiences.
Time management skills and the ability to balance multiple priorities.
Collaborative and proactive approach to working within cross-functional teams.
Nice to Have
Experience in automation tools or robotic process automation (RPA).
Familiarity with Python, Knime for automation or data analysis.
Experience with Power BI.
Exposure to machine learning or predictive fraud models.
Experience using AI-assisted tools to optimize analytical work.
We make financial services accessible to humans everywhere. Join us for what’s next.
Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.
Salary
The monthly gross base salary range is 2,092 - 3,716 EUR. This range represents the anticipated low and high end of the salary for this position. This role is also eligible for an annual variable target incentive (which may include long-term incentives, if eligible) that aligns with individual and company performance. Actual salaries will vary based on candidate’s qualifications, skills and competencies.
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
Your Lithuania specific benefits include:
Private Health Insurance (3 options)
Life & Accident Insurance
Additional days off
Wide variety of discounts and special offers
Free Fitness facilities
Volunteering activities
Referral program
Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.
We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
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Estimated Job Posting End Date:
12-18-2025This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.