Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Analyst, Analytics & Metrics
About the Role
As an Analyst, you will play a pivotal role in driving operational excellence and business transformation. Your responsibilities will include:
Developing a deep understanding of the business environment, processes, and challenges.
Partnering with business teams as an internal consultant to identify and address pain points in business models and operational workflows.
Monitoring key process KPIs and driving continuous improvements through system enhancements, tactical automation, or process redesign.
Applying logical thinking and problem-solving skills to propose data- and technology-driven solutions.
Identifying opportunities for centralization and designing new operating models along with migration plans.
Leading successful implementation through structured program and change management, collaborating closely with stakeholders across functions.
All About You
We’re looking for someone who brings a mix of analytical rigor and strategic thinking to the table. The ideal candidate will have:
2–5 years of experience in Tactical automation, business consulting or transformation roles, particularly in navigating unstructured challenges using first principles thinking.
Hands-on experience with SQL, Alteryx, and Tableau.
A bachelor’s or master’s degree in a relevant field.
Strong project management, stakeholder engagement, and communication skills.
Exposure to domains such as B2B sales processes, sales productivity tools (e.g., Salesforce) is a plus.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.