Algeria Customer Fulfilment Coordinator

About the job

Main Responsibilities & Accountabilities:

Job Purpose

• Support Customer fulfilment daily operational activities execution (Sales & Operations Execution) and communicates to internal stakeholders

• Execute effectively the overall Customer Fulfilment process in line with regulation, processes and guidelines

• Support SC Customer Engagement team with analytics and reporting

• Partake in the day-to-day coordination with O2C team or of any local outsourced back-office activity

Key Accountabilities

• S&OE Process execution

• • Execute proactive and reactive mid & short-term stock management in the legacy systems

  • Share potential shortage & OOS identified for following 4 weeks to planning & Customer Fulfilment management 

  • Apply short-term stock management to steer Stock in Trade

  • Gather all OOS issues impacting customers in order to manage communication with the customer in close collaboration with customer engagement

• Customer Fulfilment Execution and support

• • Effectuate external and internal mitigation actions (delay deliveries, modify order quantity, propose substitution)

  • Provide product allocation per customer in a shortage situation in line with instructions

  • Execute backorder policy and prioritization decisions

  • Determine the orders that are eligible for fulfilment using short shelf-life (batch determination & customer agreement)

  • Apply short-term stock management to drive SIT

  • Collaborate with the warehouse or 3PL relating to necessary fulfilment activities

  • Enables customer communications via SC Customer Engagement

• Process Effectiveness & Analytics

• • Monitor the E2E fulfilment process running a defined set of reports and analysis to detect issues/inefficiencies and drive continuous improvements

  • Communicate root cause analysis of issues found

  • Executes additional process analysis when requested

  • Prepare/extract KPIs for fulfilment processes (S&OE, Revisit, RCA OTIF)

  • Support month end closing (S&OE landing) to ensure all steps defined in monthly sales objective are properly executed

  • Prepare SISO & SIT consolidation data's & analysis and documentation

• Collaboration with SC Customer Engagement team

• • Supports necessary SC customer collaborative activity driven by SC Customer Engagement

About you

Skills/Expertise/Experience:

• Bachelor’s degree from an accredited college or university

• 1-2 Years of experience in wide range of Customer Fulfilment activities, ideally in Biopharma industry

• English language fluency as well as local language requirements

Preferred Skills/Expertise/Experience:

• Knowledge of upstream Biopharma processes a plus

• Understanding of downstream Biopharma processes and local trade environment

• Understanding of cost to serve finances and the ability to drive/track Customer Fulfilment improvements a plus

• Excellent systems (SAP, CCM, MS Office) skills

• Project management skills

• Analytical skills

• Skilled in scenario planning, risk/benefit analysis, contingency planning and problem solving a plus

• Willingness to drive change as well as good internal marketing and communication skills

• Negotiation and communication skills

• High standards of integrity, professionalism, and commitment

• Ability to motivate and influence resources that do not report directly to incumbent

• Strong team facilitation and relationship building skills

• Ability to anticipate future consequences of scenarios and identify mission critical issues

Functional Competency Requirements:

• S&OE process management - Basic

• Managing claims - Basic

• Managing orders - Advanced

• Managing transactional & commercial customer data - Basic

• Developing customer fulfilment strategies - Basic

• Managing export flows - Basic

• Knowledge of Trade & Terms conditions - Intermediate

• Managing S&OP & IBP processes - Basic

• Managing carriers & 3PLs - Advanced

• Managing master data - Intermediate

• Customer Experience - Basic

Transversal Competency Requirements:

• Stretch Improving Transversal Collaboration - Intermediate

• Building Business Acumen - Basic

• Developing Situational Leadership Skills - Basic

• Improving Decision-Making - Intermediate

Sanofi Values

• Act for patient 

• Be Bold 

• Aim Higher 

• Lead Together

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!