At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.
Department Focus:
The Customer Experience team at Deliverect is dedicated to empowering our customers' success through personalized guidance and round-the-clock support, ensuring businesses of all sizes can maximize the potential of our products. As passionate advocates for our users, our global team leverages industry expertise and a customer-centric approach to drive continuous improvement and scale successful outcomes worldwide. Committed to providing tailored support and acting as the central point for feedback, we blend a personalized touch with our leading technology to ensure exceptional customer experiences are fundamental to every Deliverect journey.
Your Impact:
As an AI Systems & Automation Specialist, your work will directly shape and elevate our customer experience. You will be the architect behind our automated support systems, using Intercom's Fin chatbot and key internal system integrations (like HubSpot and Planhat) to provide faster, smarter support to our customers. By streamlining complex workflows, this role directly supports Deliverect's broader strategy of delivering high-quality, AI-driven customer experiences that are as effective as human support. You will not only boost the efficiency and scalability of our CX team but also ensure our customers receive seamless, world-class service at every touchpoint.
*This is a full-time, hybrid role with a flexible work schedule, offering 3 days in our office and 2 days from the comfort of your home.