Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Under general supervision of the Account Receivables Management, perform tasks requiring quick resolution of issues; includes providing account reconciliation, performing payment research.
Responsibilities:
Answering high volume of incoming calls in a professional manner while meeting daily goals
Address and respond to customer’s emails within company timeline
Ensure customers inquiries are properly addressed and documented while issues are solved efficiently in a fast-paced environment, multi-tasking
Maintains frequent contact with internal and external customers in order to address all payment issues
Identifies payment discrepancies, and initiates disputes resolution process to facilitate rapid turnaround in collection effort
Performs related duties as assigned
Education:
Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate degree program or equivalent combination of experience and education.
Work Experience:
Normally requires two (2) to four (4) years directly related and progressively responsible experience.
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Skills and Knowledge:
Knowledge of Accounts Receivables and Accounting principles
Have experience in a call center taking or making customer calls
Ability to communicate effectively both orally and in writing
Familiarity with credit and collection operations procedures, including reconciliation of A/R activity
Knowledge of Microsoft programs; extensive knowledge of Excel
Strong interpersonal skills
Good negotiating skills
Strong mathematical and analytical skills
Strong organizational skills; attention to details.
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full timeCencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned