Account Manager

We are looking for an Account Manager, that will help manage and maintain the relationships with our mid-market customers.

This is a remote position with an in-person option in South Florida at our new Ft. Lauderdale/Aventura office 

For all questions please email us at hiring@ This is the only mailbox we are monitoring for job postings. 

What will you be doing:

• Managing relationships with existing accounts. Focus on our current users, engaging multiple stakeholders across hospitals and companies. 
• Data Driven Account Growth. Success here means staying laser‑focused on the health of each account, digging into data and usage trends to spot where we can bring more value and drive adoption. 
• Help with onboarding and rollout for new products. Start demos for the new products being offered to the accounts. Work closely with our Implementation team to ensure everyone in the account is maximizing the use of VetRec.
• Maintains order in our CRM. Ensuring key details, follow ups, health of the account, and more are well recorded in our CRM. 
• Travel to veterinary clinics and industry conferences. When needed, this person will visit hospitals in person and attend events to strengthen relationships and represent VetRec.

Who do we want

Someone who shares the values that we share. Someone who constantly raises the bar, is proactive, has grit and determination, and can get s* done. We are a fast-growing startup and as such, we work very hard (also celebrate every win!). Our team puts 10 hours a day on average into building this company. While there is not a specific time commitment as project-based outcomes > time-based ones, there is a sense of urgency to iterate and deliver constantly.

Specifically for this role:

• Must be exceptional at follow‑up and coordination to strengthen partnerships, expand adoption, and drive account growth.
• 2-4 years of experience managing multiple accounts, ideally in SaaS, or a comparable veterinary role requiring strong clinic relationship management. 
• Is an excellent communicator and approachable person. 
• Comfortable working with a modern startup stack, from CRMs and analytics dashboards to Excel, support messaging, planning tools, and more. 
• Experience operating and excelling in a fast-paced environment. 
• Must be okay traveling at least once a month.
• Experience in working at a startup or small company is a plus.
• Experience in the Veterinary Medicine industry is a big plus

 

 Our values

• Get s* done: We are a fast-paced team, shipping features daily, and onboarding clinics and hospitals of all types and sizes daily.
• Transparency: We believe in absolute honesty amongst our team and customers.
• Grit: Competing in an evolving market means going above and beyond for our customers and fighting on behalf of them every day.
• Customers, customers, customers: Did we already mention customers? They are the lifeblood of our business, without them we don’t exist. 
• Over-communication > under-communication: As a small, fast paced team, communication is vital. We look for team members that will keep things moving and constantly update the team as needed.

Why you should come work with us

• You want to be part of a team that is building something people want. You are energetic, willing to put in the work, and enjoy the fast-paced nature of a startup.
• You love animals and are familiar - or want to get deeply familiarized - with the veterinary medicine industry.
• As an early-stage member of the team, you get to influence the product, the direction of the company, hiring, and the forming of new teams.

Compensation

• The base salary for this position is $60,000-$75,000

VetRec is an equal-opportunity employer and does not discriminate on the basis of race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, veteran status, military obligations, or marital status.