Company:
Mercer
Description:
Mercer’s Health & Benefits Consulting team is seeking an experienced Account Manager to manage our Digital Health clients and increase the utilization of our various solutions and platforms.
This is a hybrid role with the requirement of working at least three days a week in our office in Montreal, Ottawa or Toronto
As an Account Manager you will drive and manage utilization through our various Digital Health Solutions. You will lead and create the strategy around generating traffic through digital solutions, create awareness of all the solutions available to the clients and their employees, complete reporting and communications to supplement the conversations and manage any escalations that arise.
In addition, you will work collaboratively with the client consultants, communication teams, implementation leads, vendors and digital health leadership to help track, grow the proposition and maintain a long-standing relationship.
We will count on you to:
- Continuously drive utilization through the health solutions chosen by the client
- Plan communication and rollout strategy at time of launch and ongoing for your clients
- Work with vendors to help deliver on client expectations with the service
- Present to clients and employees as part of launch sessions and information meetings
- Present reporting and utilization data to clients and consultants to help show key indicators and identify areas of concern
- Manage any escalations or issues with the solutions to help maintain client satisfaction
- Collaborate with all stakeholders at all times from communications to consultants to implementation to vendors to ensure high client experience and all stakeholders are informed of progress
- Listen to clients to understand how the proposition can grow and evolve to continue leading the market
What you need to have:
- BA/BS degree
- 3 to 5 years’ experience in managing and maintaining complex digital solutions in an innovative environment
- Proven experience maintaining and growing sustainable revenue streams
- Track record of fostering strong, ongoing client relationships
- Experience in managing innovation solutions and listening to clients to understand their constantly evolving needs
- Ability to build and create materials necessary to succeed
- Understanding of stakeholder management and the various roles in maintaining a relationship both internally and externally
- Fluent in both English and French Canadian is necessary
What makes you stand out:
- Highly disciplined and organized
- Strong collaborator, team oriented and excellent communicator
- A history or knowledge of the HR software industry is advantageous
- A history of knowledge of employee benefits and digital solutions is advantageous
- Keen interest in the value of technology in business and how this can transform employees’ lives
- Self-motivated, focused, ambitious and highly professional with a strong sense of fun!
Why join our team:
- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. In accordance with applicable legislation, Marsh McLennan will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need please contact reasonableaccommodations@mmc.com
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.