JOB DESCRIPTION:
The Accessibility Partner serves as a member of Culture, Experience, and Community Health Department and will oversee the accessibility program that ensures that patients, visitors, and staff with disabilities receive equitable access to care, services, and facilities in compliance with the Americans with Disabilities Act (ADA). This role will oversee the organization’s compliance with Section 1557 of the Affordable Care Act with how it pertains to disability.
The Accessibility Partner will be responsible for working with leadership to manage accommodation requests, access-related concerns for patients, and promote a culture of inclusion across the organization. Will also be responsible for working with department leadership, clinical teams, facilities, operations, human resources, and community partners to identify and remove barriers, and implement accessibility improvements. and deliver staff training on disability awareness. Through proactive planning and responsive support, the Accessibility Partner advances the hospital’s mission to provide inclusive, patient-centered care.
How This Role Supports ADA Compliance at UVM Health Medical Center
Holistic Coordination of Program: Centralizes oversight of disability accommodations, from intake to service delivery, ensuring consistency across the institution.
Staff Training & Culture: Leads educational efforts to cultivate an accessibility-first mindset among all staff in collaboration with the following departments: Culture, Experience, and Community Health & Learning and Development.
Physical Environment Oversight: Identifies barriers in the built environment and facilitates accessible modifications in partnership with the Hospital Services Department.
Complaint Resolution: Acts promptly on access-related feedback and guides resources to resolve issues in collaboration with the Office of Patient and Family Advocacy.
Information Dissemination/Community Relations: Ensure and monitor effective communication of websites, libraries, and other resources.
EDUCATION:
Bachelor’s degree or higher in Health Care Management, Disability Studies, Public Administration, or a related field preferred.
Receive ADA Coordinator Training Certification Program (ACTCP) within three years of hire.
EXPERIENCE:
Minimum of 2-3 years of experience in addressing accessibility issues and/or directly working with the disability community strongly preferred.
Experience managing disability or accessibility programs, ideally in healthcare settings.
Strong working knowledge of the Americans with Disabilities Act (ADA) and related state and federal regulations.