Range:

53,600.00 - 80,400.00 CAD

Job Description:

24/7 Support Specialist

GAME ON – OLG needs you

We’ve said GAME ON, and we mean it – OLG is rapidly transforming its organization to better serve Ontarians by delivering great gaming experiences through our digital, retail lottery, and land-based gaming channels. Over the course of fiscal 2023-24, OLG delivered a record $2.4 billion in net profit to the Province of Ontario. OLG is now expanding our horizons even further, with a new strategic direction that builds on successes to date as a world class gaming entertainment leader with a globally admired omni-channel platform.

We are ready to take this game to the next level and need a passionate 24/7 Support Specialist to monitor and maintain the daily operations and maintenance of the facilities, including the physical data centre infrastructure, system run books, systems workflow, and data centre infrastructure. Supports access control to provide stability and minimize disruptions to the organization. Employee works a 24/7/365 –Four-on, four off, 12 hr shift rotation-based schedule. Position is on-site critical and requires in-office workplace availability.

YOUR ROLE IN THE GAME

Reporting to the Manager Monitoring & 24/7 Support, you will be empowered to:

· Executes the day-to-day operational delivery of the NOC activities with respect to system run books, data backup, SAN support and maintenance, file server configuration support and maintenance, database administration & support, management and maintenance of the data centre security infrastructure to ensure business continuity.

· Act as the initial point of contact for users needing technical support, diagnosing and resolving hardware, software, and network issues, or escalating problems to higher-tier support while maintaining clear communication and accurate documentation

· Delivers activities pertaining to the full data centre operations lifecycle including overall planning, monitoring, evaluation, deployment and operations within the data centre to ensure consistent practices are being executed.

· Supports system workflow interactions and communication interfaces along with ensuring process documentation and process adherence for the data centre, including meeting or exceeding measurable objectives based on the pre-defined service level agreements (SLAs).

· Supports the development of a formalized business continuity and disaster recovery strategy/planning including defining the mitigation process, technology and people design.

· Supports the ongoing testing of disaster recovery plans to ensure adequate recovery time as per the pre-defined SLAs to ensure timely resolution.

· Supports the evaluation of opportunities to leverage cloud-based technologies in data centre management and practices.

· Identifies possible improvement opportunities for Data Centre services in order to improve efficiency metrics

· Assists in root cause analysis, solution research and development for new and unknown issues in order to resolve issues in order to continue to protect against data loss.

· Assists in ongoing review of NOC monitoring tools and activities to ensure the changing priorities of the business are actively monitored and issues actioned quickly.

· Classifies and elevates incidents as per OLG Service Classification requirements, including escalating incidents to the appropriate groups (as required) in a timely manner to improve time to resolution

· Implements defined SOPs based on issues experienced to speed up recovery efforts.

· Assists in the resolution of major incidents to ensure timely turnaround and resolution.

WHAT YOU NEED TO PLAY

Work Experience: Minimum of three (3) years’ experience in progressively advancing roles within Technology or related function | Minimum of one (1) years’ experience in Service Desk Support | Proficient in eight (8) of the above primary knowledge competency areas as listed above | Providing Subject Matter Expertise and/or guidance to the team

Education: · Post-secondary diploma or degree, preferably in information systems, business administration and/or project management discipline, or an equivalent combination of education, training and experience

Negotiation and Influence: Ability to negotiate and influence effectively while being open to perspectives and maintaining strong relationships

Strategic Thinker: Strong strategic and critical thinker with ability to delve into unique challenges and find creative solutions

Collaboration & Fun: Inclusive and collaborative work style while creating fun and excitement in our work

Integrity and Trust: Do what's right and operate with transparency and openness

PERKS OF JOINING OUR TEAM

Part of a Bigger Picture: socially responsible company that gives back all its profits to the province and people of Ontario
Flexible Work Environment: to help balance both work and life
Freedom to Innovate: supports new and better ways to be successful
Be your Authentic Self: environment that values diversity as a source of strength
Learning Galore: 24-7 access to robust online learning programs
Public Service Pension Plan: participate in a major defined benefit pension plan sponsored by the Government of Ontario
Variable Pay Program: performance-based incentives to share in our success (Permanent OLG Employees Only)

Learn about OLG – GAME ON!

OLG’s purpose is to contribute to a better Ontario by delivering great entertainment experiences for our customers. We are a multi-billion-dollar organization with a wide array of business lines including, lottery, land-based casinos, digital lottery and casino, horseracing, and charitable gaming. OLG is amidst a massive transformation focusing on being customer obsessed and bringing our digital business to a whole new level.

The key to our success is our people. Our culture will be grounded in true, positive partnerships that embrace trust, clarity, and openness in all that we do. We are supporting and empowering employees and teams across the organization through greater accountability, leadership development and growth opportunities. OLG is embracing more flexible work options and family friendly work practices.

Equity, diversity, and inclusion are essential elements of our culture and cornerstones of the Five Truths that OLGers Live by. At OLG, our employees have the space to be themselves and use their perspectives and skills to benefit the people and the Province of Ontario.

While we are re-shaping and growing our business, we are unwavering when it comes to living our purpose, and ensuring our business delivers meaningful benefits for the people of Ontario. OLG’s net profits are reinvested back into the province, contributing to the quality of life for Ontarians.

To learn more about OLG go to our website at www.olg.ca

We look forward to hearing from you, interested applicants please apply online by November 19, 2025.

OLG is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at careers@olg.ca if you require accommodation at any time throughout the hire process.

We thank you for your interest in this opportunity; however only those individuals selected for an interview will be contacted.

#LI-ONSITE

Personal information is collected by the Ontario Lottery & Gaming Corporation (OLG) and/or its third party service provider(s) under the authority of the Ontario Lottery and Gaming Corporation Act, 1999, SO 1999, c 12, Sch L and the Employment Standards Act, 2000, S.O. 2000, c. 41 (as amended) and will be used for the purpose of determining qualifications for employment with OLG and for recruitment modernization initiatives. The information will be managed in accordance with all applicable laws, OLG’s Protection of Privacy Policy (the Policy) and related policies and procedures. For any questions about this collection, please contact careers@olg.ca, 800-70 Foster Drive, Sault Ste. Marie, ON, P6A 6V2.