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M&T Bank

2026 Management Development Program Office of the Customer-Buffalo, NY- Baltimore, MD or Wilmington, DE

Buffalo, NY Full time

Overview:

Serves as a member of the Management Development Program (MDP) and participates in ten weeks of Core Training and one year of On-the-Job (OJT) training. Core Training responsibilities include participation in classroom training, observations of departmental presentations, interaction with senior management, peer networking, and working in teams on two group project assignments. OJT responsibilities vary by department and are assigned by the department manager. The position may be responsible for additional projects as assigned by the department manager or Leadership Development Manager-MDP.

Locations: Buffalo, Baltimore, or Wilmington

Department Description:

This position sits within the Strategy and Execution team of the Office of the Customer and Transformation. This team partners directly with the Chief Customer and Transformation Officer, Krista Phillips, to shape and drive the division’s strategic agenda. Together, they ensure alignment across core capabilities and lead execution of high-impact programs and initiatives. By translating strategy into action, the team accelerates progress on the division’s most critical priorities and enables transformation at scale.

Department Responsibilities :

As a Strategic Initiatives Analyst, you will be a key contributor to a collaborative team focused on driving strategic clarity, operational alignment, and measurable impact across the Office of the Customer and Transformation. You’ll help lead and support a variety of initiatives that improve how the division operates, engages with the enterprise, and delivers value.

This role is ideal for someone who enjoys solving complex problems, working across functions, and turning insights into action. You’ll have the opportunity to shape how the division shows up to the enterprise and how it measures success.

While the scope of work will evolve based on strategic priorities, examples of efforts you may lead or support include:

  • Engagement Model Optimization: Uncover how the enterprise interacts with the Office of the Customer and Transformation, identifying pain points, moments of value, and opportunities to enhance the internal customer experience. Use insights to recommend improvements to engagement models, communication channels, and service delivery.
  • Executive-Level Dashboard Development: Build and maintain a centralized dashboard that aggregates key metrics reflecting the health, performance, and impact of the Office. This tool will enable leadership to monitor trends, identify areas for improvement, and make data-informed decisions.
  • Strategic Planning & Alignment: Support efforts that enhance internal alignment, reinforce a customer-centric mindset, and identify opportunities to better serve the enterprise through cross-functional collaboration.

HOW YOU CAN GROW YOUR CAREER:

This role offers high visibility and cross-functional exposure, with opportunities to collaborate across departments that make up the Office of the Customer and Transformation, including Growth Marketing, Brand Marketing, Analytics, Customer Experience, Enterprise Sales Enablement and Project Management, among others. You’ll gain experience in strategic planning, operational design, and executive-level communications.

IDEAL QUALIFICATIONS:

  • Strong analytical and problem-solving skills
  • Excellent communication and stakeholder engagement abilities
  • Comfort navigating ambiguity and driving clarity
  • Experience with data visualization or dashboarding tools (e.g., Excel, Tableau, Power BI)
  • Passion for customer-centric transformation and strategic execution

Primary Program Responsibilities:

  • Participate in and complete a one-year long, non-rotational training program while creating and adding value to assigned department. Receive job specific training, general training in banking, communication and leadership, and personalized coaching and feedback. Performance measures may include several objective test scores, peer and sponsor feedback from group projects, facilitator feedback, Leadership Development Manager-MDP feedback, Department Manager feedback, final assessment score, and year-end performance appraisal from Department Manager and Leadership Development Manager-MDP.
  • Core Training - Participate in ten weeks of training throughout the one-year assignment to learn banking, basic financial skills, technical skills, and leadership/interpersonal skills. Develop a solid understanding of banking functions, processes, and operations.
  • Group Projects - Participate in two group project assignments, working with a team of their peers to build relationships within their teams as well as with project sponsors, internal and external contacts, and senior management. Teams make a presentation to senior management at the conclusion of each project providing recommendations and potential project solutions.
  • On-the-Job Training - The fundamental skills taught in core training are combined with On-the-Job training based on the incumbent's assignment. Job specific training teaches departmental policies, procedures, systems, and products. Upon completion of MDP, all incumbents attain basic skills necessary to become entry-level professionals and/or managers in their assigned department.
  • Complete tasks in a manner that are compliant with applicable laws and regulations and/or that serve to help the Company be in compliance with laws and regulations that apply to the business line the position supports.
  • Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite.
  • Identify risk-related issues needing escalation to management.
  • Promote an environment that supports belonging and reflects the M&T Bank brand.
  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
  • Complete other related duties as assigned.

Scope of Responsibilities:

The Management Development Program is a non-rotational, one-year training program for recent college graduates where participants learn sales, accounting, project management and leadership skills depending upon their career track.  Various methods of training include classroom study, divisional orientations, and teamwork on group projects.  These fundamentals are coupled with on-the-job training to allow for immediate application in the area for which the participant has been hired.

Supervisory/ Managerial Responsibilities:

Not Applicable.

Education and Experience Required:

  • Bachelor's Degree candidate at a school where M&T Bank recruits MDPs (or an MBA student with no work experience).
  • Outstanding academic credentials (GPA of 3.0 or better).
  • Up to 1 years' work experience.
  • Outstanding written and verbal communication skills.
  • Demonstrated interpersonal skills.
  • Demonstrated analytical skills.
  • Demonstrated computer skills.
  • Demonstrated presentation skills.
  • Demonstrated leadership abilities.
  • Work/internship experience.
  • Work Visa Sponsorship not offered for this role

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $29.57 - $43.99 per hour. The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. The range listed above encompasses all geographic locations. The pay rate specific to your location will fall within this range and is available from your recruiter.

Location

Buffalo, New York, United States of America